UnickBot, developed and operated by Unick Digitals Private Limited, is committed to delivering cutting-edge solutions with reliability and innovation across our services.
Refund Policy
When Refunds Are Applicable:
Application is not as described: If the application significantly differs from its description or preview, we are obligated to refund buyers.
Application doesn’t work as expected: If the application fails to function properly and cannot be easily fixed, we will issue a refund. This includes issues that would have deterred a buyer from purchasing had they been known upfront. We promptly update and fix applications where possible.
Security vulnerability: If an application contains a security vulnerability that cannot be promptly fixed, we will refund buyers. We prioritize security updates to ensure our applications remain secure.
Promised application support not provided: If we commit to providing application support as per our policy but fail to do so, eligible buyers will receive a refund.
Non-Refundable Scenarios:
We generally do not provide refunds in the following situations:
- The application meets the description and works as intended.
- Buyer no longer wants the application after purchase, or it does not meet their expectations.
- Buyer is dissatisfied with the current feature availability.
- Buyer changes their mind or purchases the application by mistake.
- Buyer lacks sufficient expertise to use the application effectively.
- Buyer requests a goodwill refund.
- Issues arising from the API providing organization.
- No refunds will be issued after 30 days from the purchase date.
Force Refund Policy:
We reserve the right to initiate a refund without buyer request, which will terminate access to the application and support.
Refund Requests:
Buyers eligible for refunds must open a support ticket for assistance.
For any inquiries regarding our refund policy, please contact us at hello@unickbot.com or by raising a support ticket.